About Us

Policies and Procedures

At Eye-Trendz Media Group, we are committed to upholding the highest standards of professionalism, inclusivity, and integrity. Our policies and procedures ensure that we consistently deliver exceptional service while fostering a collaborative and respectful environment for our clients, partners, and team members. Below, you will find an overview of the key policies that guide our operations.

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1. Non-Discrimination and Equal Opportunity Policy

Eye-Trendz Media Group is an inclusive and equal opportunity employer. We are dedicated to providing a workplace free from discrimination and harassment. We hire and work with individuals based on qualifications, merit, and professional experience, regardless of race, gender, religion, ethnicity, age, disability, sexual orientation, or any other protected characteristic.

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Our commitment to diversity extends to our clients and partners. We actively promote the inclusion of minority and women-owned businesses in all aspects of our projects.

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2. Confidentiality and Data Privacy

We prioritize the privacy and security of our clients’ information. Eye-Trendz Media Group adheres to strict confidentiality protocols, ensuring that all proprietary materials, intellectual property, and project details are protected.

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We comply with all applicable data protection laws and regulations. Personal and sensitive information will only be used for the intended purpose and will not be shared with third parties without prior consent.

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3. Client Communication and Collaboration

Effective communication is key to the success of any project. We maintain clear and open lines of communication with our clients throughout every stage of the production process. Clients will be assigned a dedicated project manager to ensure their needs and expectations are met in a timely manner.

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Regular progress updates, including budget and timeline reviews, will be provided to ensure full transparency. We encourage feedback and collaboration to ensure the project aligns with your vision and goals.

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4. Project Management and Timelines

Eye-Trendz Media Group is committed to delivering projects on time and within budget. Our team uses industry-standard project management tools and processes to plan, execute, and monitor every phase of production.

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Clients will receive a detailed project plan, including a timeline, budget breakdown, and milestones. Any changes to the scope, budget, or schedule will be communicated and approved in writing before proceeding.

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5. Payment and Invoicing

For all projects, Eye-Trendz Media Group requires a signed agreement outlining the terms of service, deliverables, and payment schedule. Payments are typically structured in phases: an initial deposit upon contract signing, a mid-project payment, and a final payment upon completion.

Invoices will be issued according to the agreed-upon schedule, and all payments must be made within 30 days of receipt unless otherwise specified. Failure to meet payment deadlines may result in project delays or suspension of services.

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6. Revisions and Feedback Policy

We value client feedback and aim to meet or exceed expectations. Clients will be given the opportunity to review and provide feedback at key milestones throughout the project.

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Revisions will be included as outlined in the contract. Additional revisions outside the agreed scope will be subject to additional fees, which will be discussed and approved before proceeding.

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7. Intellectual Property and Ownership

Upon project completion and final payment, Eye-Trendz Media Group will transfer all agreed-upon intellectual property rights to the client. Any materials created by our team, including scripts, video footage, designs, and other assets, will become the property of the client unless otherwise stated in the contract.

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Eye-Trendz Media Group reserves the right to use completed work for promotional purposes, including on our website, social media, and marketing materials, unless otherwise agreed upon with the client.

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8. Health and Safety

We take health and safety seriously. Eye-Trendz Media Group complies with all relevant health and safety regulations, particularly during on-location shoots and productions. We ensure that our team and partners work in a safe environment and follow protocols to prevent accidents or injuries.

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We expect all clients and partners to adhere to health and safety guidelines during any collaborative work.

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9. Sustainability and Environmental Responsibility

Eye-Trendz Media Group is committed to sustainable practices in our productions. We actively seek to minimize our environmental impact by using eco-friendly materials, reducing waste, and adopting energy-efficient practices where possible.

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We encourage our clients and partners to join us in promoting environmentally conscious practices during the production process.

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10. Dispute Resolution

In the event of any disputes or disagreements, Eye-Trendz Media Group is committed to resolving issues amicably and professionally. We encourage open dialogue to address concerns before they escalate.

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If an issue cannot be resolved through communication, both parties may seek mediation or arbitration, as outlined in our contractual agreement. Legal action will only be pursued as a last resort.

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By working with Eye-Trendz Media Group, clients, employees, and partners agree to adhere to these policies and procedures. We are committed to delivering exceptional service and maintaining a professional and respectful working relationship with all stakeholders.

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For any questions or clarifications regarding our policies, please contact us at INFO@EYE-TRENDZ.COM